Terms & Conditions

Welcome to The Pantry Table. By booking our services or visiting our website, you agree to the following Terms & Conditions. Please review them carefully before placing a reservation or submitting an inquiry.

General Information

The Pantry Table (“we,” “our,” “the Company”) provides private dining, catering, tasting events, and wedding/event services. These Terms & Conditions apply to all bookings made through our website, email, social media, or direct communication.

Booking & Reservations

1 Holding a Date

A date is not confirmed until a deposit has been received and a written confirmation is issued.
Verbal or email discussions do not secure a reservation.

2 Deposits

A non-refundable deposit is required to secure all private dining, catering, and wedding services.
Deposit amounts vary depending on service type and will be stated on your proposal or invoice.

3 Final Payment

Final payment is due 14 days prior to the event date unless otherwise stated.
Failure to complete payment may result in cancellation of service without refund of deposit.

Guest Count & Changes

1 Final Headcount

Final guest count must be confirmed 7–14 days before the event (based on service type).
This number becomes the guaranteed minimum for billing purposes.

2 Additional Guests

Any additional guests added after the final count may incur additional fees and may not always be accommodated depending on capacity and staffing.

Menu & Dietary Accommodations

1 Menu Finalization

Menus must be finalized prior to the event.
Significant changes requested within 7 days may not be possible or may incur additional charges.

2 Allergies & Dietary Restrictions

We will make every reasonable effort to accommodate dietary needs.
However, we cannot guarantee an allergen-free environment.
Clients are responsible for communicating any dietary restrictions in advance.

Rentals & Equipment

The Pantry Table provides in-house fine-dining dinnerware, glassware, silverware, and platters for staffed events.
When additional items are required, we coordinate rentals through trusted partners.

Clients are responsible for:

  • costs related to external rentals

  • damage or loss of rental items during the event

Rental policies may be governed by third-party vendor agreements.

Location Requirements

Clients are responsible for ensuring that the event location:

  • has adequate space for food preparation and service

  • provides access to electricity, parking, and entry

  • meets health and safety requirements

If conditions are unsafe or unsuitable, we reserve the right to modify service or cancel without refund.

Alcohol Policy

The Pantry Table does not sell or serve alcohol.
Clients may provide their own beverages in accordance with local laws.
We strongly encourage responsible drinking and do not endorse drinking and driving.

Any alcohol service (bartender, corkage, etc.) must be provided through a licensed third party.

Cancellations & Refunds

1 Client Cancellations

  • Deposits are non-refundable.

  • Payments made after the deposit may be partially refundable depending on timing and costs incurred.

  • Events canceled within 14 days of the service date are non-refundable.

2 Company Cancellations

In rare circumstances such as emergencies, illness, natural disasters, or unsafe conditions, The Pantry Table reserves the right to cancel an event.
If cancellation is initiated by us, clients will receive a full refund of payments made, excluding non-refundable rentals or third-party fees already committed.

Service Timing

Clients agree to begin the event at the scheduled time.
Delays caused by the client may result in:

  • reduced service time

  • additional staffing charges

  • food quality compromise (for which we are not responsible)

Damage, Liability & Conduct

1 Client Responsibility

Clients are responsible for:

  • damage to equipment, rentals, or property caused by guests

  • maintaining a safe and respectful environment

2 Liability Limitation

The Pantry Table is not liable for:

  • injuries sustained on premises not owned by the company

  • allergic reactions or food sensitivities not disclosed in advance

  • property damage caused by guests or third parties

Photos & Marketing

The client grants The Pantry Table permission to photograph food, table settings, and non-identifiable event decor for marketing purposes unless otherwise requested in writing prior to the event.

We will never publish identifiable guest photos without explicit permission.

Privacy Policy

Client information is kept confidential and used solely for communication, invoicing, and service delivery.
We do not sell or share personal data with third parties except for necessary service providers (e.g., rental companies).

Amendments

The Pantry Table reserves the right to update these Terms & Conditions at any time.
The version in effect at the time of booking will apply to your event.

Contact

For questions regarding these Terms & Conditions, please contact:

The Pantry Table

Email: claire@thePantry.Catering
Website: www.thepantry.catering